Privacy Policy

Last Updated: October 21, 2026

Magic City Services Miami LLC ("Magic City Services," "we," "us," or "our") operates the websites magiccityservicesmiami.com, magiccityjunkremovalmiami.com, magiccitypressurewashingmiami.com, and magiccitydetailingmiami.com (collectively, the "Sites"). This Privacy Policy describes how we collect, use, and protect your information when you use our Sites and services.

Information We Collect

When you use our Sites or contact us, we may collect the following information:

• Contact Information: Name, phone number, email address, and service address
• Booking Information: Service type, package selection, preferred date and time
• Payment Information: Payment details processed securely through Stripe (we do not store your credit card information)
• Communications: Records of text messages, emails, and phone calls between you and Magic City Services
• Usage Data: Information about how you interact with our Sites, including IP address, browser type, and pages visited

How We Use Your Information

We use your information to:

• Process and fulfill your service bookings
• Send booking confirmations and appointment reminders
• Communicate with you about your service via phone, email, or text message
• Send text messages about your quote, booking, appointment, and service if you have opted in (see Text Messaging below)
• Improve our Sites and services
• Respond to your inquiries and provide customer support

Text Messaging (SMS)

Magic City Services Miami LLC is a Miami-Dade home and auto services company offering junk removal, pressure washing, mobile auto detailing, and holiday lighting installation. We send transactional and informational text messages to customers who opt in.

What we text: replies to quote requests, appointment confirmations and reminders, deposit and payment links, technician arrival updates, and follow-ups after your service. We do not send marketing or promotional text messages.

How you opt in:

• Checking the SMS consent box on a quote, booking, or membership form on our websites. The box is optional and unchecked by default.
• Texting us first. We will reply within that conversation only and will not send further messages unless you agree to receive them.

Consent to receive text messages is not a condition of purchase. You can book any service without agreeing to texts.

Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. After you reply STOP, you will receive one message confirming you have been unsubscribed and no further texts. For help, reply HELP, call (305) 570-3041, or email info@magiccityservicesmiami.com. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages (such as our phone and texting platform).

Information Sharing

We respect your privacy. We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We won't share mobile information with third parties for marketing. Text messaging originator opt-in data and consent are exempt from this. We may disclose information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property. This policy applies to your use of the Text Message Service and doesn't modify our general Privacy Policy, which may govern our relationship with you in other contexts.

Third-Party Services

We use the following third-party services to operate our business:

• Stripe: Secure payment processing
• Formspree: Form submission handling
• CallRail: Phone call and text message tracking
• Retell AI: Our AI phone receptionist, which answers calls and records and transcribes them so we can follow up on your request
• Google: Analytics, Maps, and advertising services
• Vercel: Website hosting

Each of these providers has their own privacy policies governing how they handle your data.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies

Our Sites may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Opt out of text message communications by replying "STOP"
• Opt out of email communications by clicking "unsubscribe" in any marketing email

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Magic City Services Miami LLC
2125 Biscayne Blvd, STE 204 #25606, Miami, FL 33137
Email: info@magiccityservicesmiami.com
Phone: (305) 570-3041
Website: magiccityservicesmiami.com